Customer Support & Service
We're here to help. Track orders, get answers, and resolve issues.
⏱️ We Know Our Response Times Need Improvement
We're currently experiencing slower support response times than we'd like.
Average email response: 26 hours | Phone wait times: 12 minutes
We apologize and are actively investing in faster, smarter support tools to better serve you. Thank you for your patience.
Ways to Get Help
💬 Live Chat
Chat with our team during business hours for quick answers.
Hours: Mon-Fri 9am-6pm AWST
📧 Email Support
Send us an email and we'll get back to you as soon as we can.
Average response: 26 hours
☎️ Phone Support
Call our team to speak with someone directly.
Hours: Mon-Fri 9am-5pm AWST | 1300-123-4567
Track Your Order
Our Current Performance
Common Questions
📦 How long does delivery take?
Standard delivery within Australia takes 5-7 business days. Express delivery (2-3 days) is available for most postcodes. Delivery times may vary during busy periods.
🔄 What's your return policy?
We accept returns within 30 days of purchase for items in original condition with tags attached. Refunds are processed within 5-10 business days after we receive the return.
💳 What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Afterpay for installment payments.
🚫 How do I cancel my order?
If your order hasn't shipped yet, you can cancel it for a full refund. Once shipped, you'll need to refuse delivery or initiate a return. Contact support to cancel.
👕 Do you have size guides?
Yes! Each product page has a detailed size guide. If you're unsure, our team can help - just ask in live chat or email us your measurements.
🏪 Can I shop in-store instead?
Absolutely! We have 50 stores across Australia. Use our store locator to find the one nearest you. Staff can help with orders and returns in-store.
Prefer to Shop In Person?
Visit one of our 50 stores across Australia and speak with our team face-to-face.
Find a Store Near You